With all the talk of customer experience and how technical documentation plays a critical role in supporting your customers, we thought it was a good time to go back to basics and shine a light on the technologies that make this critical content come to life.
DITA is the foundation of effective and streamlined creation, management and delivery of support content (e.g. documentation, training materials, knowledgebase articles). The business benefits are well-established:
- proven faster time-to-market
- increased content reuse
- improved content accuracy & consistency
- streamlined multi-channel publishing